Certifying a Case

Cases are certified by a select group of users to confirm their accuracy and quality. In search results, certified cases appear before non-certified cases, and they are marked with a green check mark icon:

The identity of the person who certified the case appears in the About tab:

If you have been assigned the role of Certifier, you will see a "Certify" in the Case Options drop down menu:

After reviewing the case to determine its accuracy and quality, if you decide to certify the case, simply click the Certify link and then confirm your intent to certify the case by clicking CERTIFY:

The case will now appear as certified to all users who view it. If the case is ever edited, the certification status will reset to uncertified. For previous interface see Classic Case Viewer.

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